Professional Telephone Switchboards
The telephone has become an indispensable means of communication. We offer a range of telematics services to improve the way you greet your callers. Cracker's Tech's customized switchboard, for example, allows you to personalize the call tone, include music on hold, have the caller enter choices, or have a telephone line available in 140 countries.
A personalized welcome announcement
Our switchboard allows you to customize the ringing tone as soon as your number is called by your correspondent: the message you have defined will be automatically announced.
This can be a text read by a voice synthesizer, or a recording you send us. We can also ask an actor to make a customized recording for you.
The possibility of having an interactive voice server
Interactive Voice Response is ideal for directing a customer's call to the right department or branch.
It can also be used to enter access codes or direct callers to your company's internal extensions.
Customization of call flow
With a switchboard, it's possible to set up logical conditions in the manner of an algorithm. For example, when a call arrives between 9am and 6pm, the call is routed to the company, but outside these times, the call is directed to the answering machine.
This is a simplified configuration, but it's entirely possible to design much more complex scenarios.
Have multiple international lines
Have a dedicated line in over 80 different countries? It's possible with our switchboard solution. Make unlimited calls to most countries in the world, at no extra cost.
Expand your business internationally and reassure your customers with local telephone numbers in their own regions.
A full range of telephone services included
Answering machine
Configurable answering machine for when you are away
Hold music
Keep your callers waiting with music
Recordings
Option to record all incoming/outgoing calls
ACD queue
Queue and Call Distribution Management
VOiP line
Use the SIP protocol to make your calls
Smartphone integration
Configure your services on a cell phone
Audio Quality
Encoding protocols for high-quality audio
Voice synthesis
Several Text-To-Speech voices are available




